CIO and IT
Survey 2018

Cost Transparency: Key To Delivering Business Agility

“This report is a timely reminder to IT leaders of the importance of stepping up and delivering the cost transparency that will earn the trust of other senior executives.”

Tony England, CIO, Ferguson PLC

Our 2018 survey reveals how 88% of IT leaders of large organisations are unable to deliver on the organisation’s need for business agility

The unremitting demand for change that has become essential to business survival means that there’s a heightened appreciation amongst business leaders of IT’s role in creating business agility.

In response, IT needs to operate as a true partner to business teams. Cost transparency is at the heart of this. It is the art of capturing, understanding and reporting costs in a way that enables both IT and the business to better understand IT services and make improved business decisions.

In our 2018 Survey of 130 IT leaders (more than half of whom are C-suite) of large organisations, only a small proportion (12%) scored highly in cost transparency and were able to reap the rewards - greater influence over the strategic direction of the company and improved ability to deliver business agility.


  • Understand why cost transparency is a pre-requisite for IT operating as a true partner to business teams.
  • Find out why IT leaders who get cost transparency right are better able to align business and IT, assess the business impact of changes and support the constant demand for agility.
  • Get practical advice on getting started with cost transparency.
  • Take an online survey and receive back a report detailing your cost maturity and providing recommendations.
  • Find out whether IT leaders are ‘planning or waiting’ when it comes to Brexit.


Get in touch

Call: +44 (0)207 127 4321


Previous Surveys:

2017 Report

2016 Report

About Coeus Consulting

We help IT leaders of large organisations drive business growth, enhance agility, and create efficiencies.


Commercial Management

We empower IT leaders to understand their true cost of IT and the levers available to ensure the best value for money.