IT OPERATING MODEL AND SPEND ANALYSIS FOR GLOBAL CONSUMER PRODUCTS COMPANY Wednesday 8th July, 2015
The client organisation was in the process of making significant changes to how it delivers Global Infrastructure Services (GIS) to the business and IT functions. A fundamental principle involved taking back control and ownership of key processes from service providers. It was recognised this presented an opportunity to assess their organisation and to realign themselves in order to maximise the benefits to be derived from the new GIS operating model.
Combining industry leading practice, Coeus’ experience and the client’s specific needs, a Domain Map was constructed:
- Using the Domain Map as a base, a capability maturity model was developed to assess where they stood and to agree appropriate target levels for each Domain
- The Project Portfolio was mapped against a number of characteristics to assess alignment with corporate, Group IT and GIS drivers
- Combining the above material enabled the development of Architecture Roadmaps focusing on capabilities and on how Architecture supports the business
Outcomes and Deliverables
Within very short timescales the Coeus team provided:
- Three-level Domain Map comprising Domains, Sub Domains and Services
- Capability Maturity Model for each element of the Domain Map
- Architecture Roadmaps
- Project Portfolio/Corporate Drivers Map
The Domain Map provides a basis upon which Architecture can be realigned to support the new GIS operating model. The Capability Maturity model is being used to identify key areas requiring development across the infrastructure landscape. It was also combined with the Project Portfolio Map to identify inconsistencies and to provide better alignment between initiatives and strategic direction. The Architecture Roadmaps are being developed in line with, and as a key component of, individual Service Strategies. This ensures the overall direction of GIS remains aligned with business needs and with Group IT drivers.