IT REVIEW, OPERATING MODEL AND GOVERNANCE FOR GLOBAL UTILITY Wednesday 10th December, 2014

Background
The client organisation created a group wide IT function 2010 and subsequently outsourced infrastructure in 2011, creating a centralised IT model. Since the changes the business underwent significant transformation, creating a specialised Retail Unit within the UK, which is heavily dependent on IT for operational and customer support. Furthermore, since the outsourcing in 2011 the business has faced numerous IT service delivery challenges to support the UK Retail business.

Coeus were asked to conduct an independent review of IT service delivery and project performance, the operating model and governance and how IT and the business work together to support its customers.

Approach
Coeus conducted an 8 week UK IT Review to consider all aspects of IT provided to UK Retail Unit and assess the current IT capabilities and competencies to meet the business needs, covering:

  • Analysis of current IT application and infrastructure service delivery performance
  • Analysis of current IT project performance
  • Review of IT operating model and governance and how IT faces off to the RU UK Board

Outcomes and Deliverables

The Coeus team worked with people from IT and the business to rapidly develop:

  • Documented UK business and IT context, including a summary of current challenges
  • Assessment of current capabilities and performance to meet today’s and future IT demands from the business (including identification of gaps, consequences of any IT operating model / outsourcing contract constraints)
  • Practical recommendations and action plan
  • Board paper and presentation to UK Retail Unit Board

Benefits

The benefits of working with the Coeus team were:

  • Clearly articulated business context, IT challenges and their impacts
  • Robust set of recommendations and action plan that supported the need to set up the IT Change Programme
  • Board paper and subsequent presentation secured funding to deliver the IT Change Programme

Download Case Study