Too Important To Outsource?
Monday 16th June, 2014
The awareness and presence of Service Integration and Management (SIAM) has grown in recent years as large UK companies, global organisations and government departments implement dedicated functions to manage multiple vendors in a multi-sourced environment.
This paper explores how many organisations have packaged up SIAM as an additional tower to facilitate outsourcing to a third party. However, the outsourcing of SIAM is fraught with challenges and few organisations have yet to make it work. In fact many are already bringing it back in-house.