Case Studies

Developing A New IT Organisation

Client Challenge – Coeus was engaged to support the divestment of this energy company by developing and supporting the implementation of new IT operating and service delivery models.

Transforming Client’s Call Centre CRM For The Future

Client Challenge – The client, a global consumer products company, required a review of the changing role of its contact centre and its contribution to the current CRM system. This was to prepare it to become the single point…